SmartScale 360 has released a new report comparing the cost of healthcare virtual assistants with traditional on-site administrative employees, as healthcare and homecare businesses look for ways to manage staffing expenses without reducing operational support, while creating more capacity for patient care and sustainable growth.
More details can be found at https://smartscale360.com/blogs/news/cost-comparison-hiring-a-healthcare-virtual-assistant-vs-onsite-employee
The report arrives as labor expenses remain a significant concern for smaller employers. A June 2026 National Federation of Independent Business survey reflecting May data found that 14% of small business owners identified labor costs as their single most important problem, the highest reading recorded by the organization. For healthcare operators balancing staffing needs with tight margins, the findings add context to growing interest in remote administrative teams.
SmartScale 360's comparison looks beyond base salaries to examine costs associated with benefits, payroll taxes, office space, equipment, recruitment, and training. Based on the figures presented in the report, moving appropriate administrative roles to a remote staffing model could reduce labor-related expenses by as much as 61%, according to the company.
"Healthcare organizations are often surprised by how much of their administrative burden can be handled remotely — and at a fraction of the cost," a SmartScale 360 representative said. "Our goal is to give healthcare businesses a clear, honest look at where their staffing dollars are going and what alternatives are available."
The report also examines the type of work that can be performed remotely. Healthcare virtual assistants may support appointment scheduling, billing and claims administration, patient follow-ups, recruitment coordination, and other non-clinical back-office functions. Moving these responsibilities away from already stretched onsite teams can give healthcare organizations additional administrative capacity without requiring the same physical infrastructure as another in-office hire.
SmartScale 360 primarily recruits remote professionals from the Philippines and matches candidates according to the requirements of individual roles. The company's broader healthcare staffing model includes support for medical practices and homecare agencies, with remote professionals working alongside existing teams rather than replacing clinical staff. SmartScale 360 also manages elements of recruitment, onboarding, HR, and ongoing staff support for its placements.
Beyond cost savings, remote staffing can give healthcare businesses greater flexibility as they grow. Delegating administrative work can free in-house teams to focus on patient care while allowing organizations to expand capacity without adding the overhead associated with additional onsite employees.
The full report provides a side-by-side look at the two staffing models and the administrative functions healthcare organizations may consider moving offsite.
More information can be found at https://smartscale360.com/